SHIPPING & RETURNS

• Orders placed on a weekday will be processed within 24hrs. 
• All orders placed over the weekend or on public holidays will be processed the next working day.
• Please note we only ship to physical addresses - we do not ship to PO Boxes.

New Zealand
All orders are shipped using Post Haste or NZ Couriers and a signature will be required upon delivery.  Please allow 2-3 working days for your delivery.

International

• International: Please contact us for a quote
• All overseas import costs/charges are at the expense of the customer upon receiving their order
• All international orders are shipped using New Zealand Post track and trace.  Please allow 10-20 working days for your delivery. 

Returns
If you are not happy with your online purchase for whatever reason, a refund or exchange will be offered on full price items only where:

• the goods are in saleable condition, with all tags still intact;
• the goods have not been worn, damaged or washed;
• the goods are returned within 10 days of purchase date;
• the original invoice as proof of purchase is provided

Items purchased on sale are classed as a final sale & as such there are strictly no exchanges or returns available. 

Please note that we cannot exchange or return worn/used items. 

• We do not refund original shipping charges and the customer is responsible for payment of the return postage.
• Returns or exchanges are not available on sale items, underwear & jewellery.

How to return to your order
If you would like to return your order please notify us by email at kath@leven.co.nz

• Please inform us of the item you wish to return & why.  
• We will then give you the details for sending the product back.
• The item must be sent back using a track and trace method, as the item is your responsibility until it reaches Leven.
• Once we receive your item an email will be sent to confirm your refund or new item shipping details.