- Orders placed on a weekday will be processed within 24hrs.
- All orders placed over the weekend or on public holidays will be processed the next working day.
- Please note we only ship to physical addresses - we do not ship to PO Boxes.
All orders are shipped using Post Haste or NZ Couriers and a signature will be required upon delivery. Please allow 2-3 working days for your delivery.
- Australia: A flat rate of $20nzd is charged
- International: Please contact us for a quote
- All overseas import costs/charges are at the expense of the customer upon receiving their order
- All international orders are shipped using New Zealand Post track and trace. Please allow 5-10 working days for your delivery.
If you are not happy with your online purchase for whatever reason, a refund or exchange will be offered on full price items only where:
- the goods are in saleable condition, with all tags still intact;
- the goods have not been worn, damaged or washed;
- the goods are returned within 7 days of purchase date;
- the original invoice as proof of purchase is provided
Please note that we cannot exchange or return worn/used items.
- We do not refund original shipping charges and the customer is responsible for payment of the return postage.
- Returns or exchanges are not available on sale items, underwear & jewellery.
How to return to your order
If you would like to return your order please notify us by email at firstname.lastname@example.org
- Please inform us of the item you wish to return & why.
- We will then give you the details for sending the product back.
- The item must be sent back using a track and trace method, as the item is your responsibility until it reaches Leven.
- Once we receive your item an email will be sent to confirm your refund or new item shipping details.